Frequently Asked Questions
Are you accepting new patients?
Yes, we are currently accepting new patients!
What conditions do you work with?
For over a decade Dr. Lum has specialized in treating patients with hard-to-treat complex or chronic illnesses. He also helps patients wishing to avoid taking pharmaceuticals or those who want to reduce their risk of genetic or degenerative diseases.
We help patients with many conditions that conventional medicine offers little help - like autoimmune disease, histamine-related conditions, food and environmental allergies, inflammatory conditions, or 'mystery' symptoms that are not easily detectable in blood testing.
Most of our patients have seen many doctors before coming to us and there is no patient we turn away.
In March of 2020, Dr. Lum and his wife contracted Covid. While Dr. Lum recovered quickly, his wife developed a variety of serious 'Long Covid' complications.
Fortunately, she has made a full recovery and Dr. Lum has gained additional knowledge and techniques from helping her heal from all of her Long Covid symptoms.
How much do your services cost?
New Patient Consultations are $400 and Follow Up Consultations are $200.
Testing is not included and will be ordered separately if needed (you may also choose not to order testing). You can see some of the tests we offer here.
Unlike most clinics, we do not require you to sign up for a plan, buy a minimum amount of appointments or become a 'member'.
Do you offer remote appointments?
Yes! Our consultation practice is 100% online. We have patients throughout the United States and around the world.
We can arrange video conferencing or a phone call for any of your appointments. We can also set up appointments outside of our normal hours to accommodate different time zones and busy schedules.
We can usually arrange blood/stool/urine tests at a clinic or a hospital near you. Other test kits will be sent directly to you.
Do you accept insurance?
We do not accept insurance at this time. However, we can give you the necessary information so that you can submit an insurance claim to your health insurance company.
Testing options and cost will be discussed with you prior to these services.
I am outside of the United States and am having trouble scheduling an appointment online.
After you click the blue 'click online' button at the top right of the website, follow the prompts until you see the screen below.
Click 'Sign in with email' and proceed with booking your Free 15 Minute Consultation, New Patient Appointment or Follow Up Appointment.
How do I know if a functional medicine appointment will help me?
Functional medicine fills the gap that is sometimes left between conventional medicine and the patient.
Our functional medicine appointment is an hour-long so we have time to discuss your health situation. During this first appointment, you can bring in your previous blood testing for review.
My goal is to quickly identify and remove contributing factors to your ill health. At each appointment, I will assess your progress and adjust your treatment plan. In between appointments, I will be available via email if you have any questions.
I use advanced diagnostic testing not available at many hospitals and clinics. I find that a condition 'without known cause' is just a condition that has not fully been investigated.
I do not give up on my patients. I use every resource available to identify the biochemical imbalances within the body that are causing symptoms and conditions.
I have been told all my tests are ‘normal', how are your tests different?
Usually, tests ordered at a hospital (like a 'CBC' or complete blood count) seek to identify your set of symptoms as a medical diagnosis or to assess the basic function of your internal organs.
These common medical tests, while important, often miss most chronic infections, chemical toxicity, heavy metal toxicity, nutrient deficiencies, tissue inflammation, hormonal imbalances, immune disturbances, and other vitally important imbalances.
We use your hour-long new patient evaluation as a starting point. We then order specific testing to investigate how your body is functioning and what impediments there may be to your healing.
Read more about some of the Advanced Diagnostic Testing we offer at our clinic
Is functional medicine just using supplements instead of pharmaceuticals to treat my condition?
Functional medicine, when done properly, is not just a band-aid solution. Simple supplementation on its own is very rarely an adequate approach to complex conditions.
Just like taking a symptom-suppressing pill for a condition does not fix the underlying cause of the symptoms - replacing that pharmaceutical pill with a supplement is still inadequate.
If your symptom is joint pain, rather than reaching for a steroid, we see if your body is fighting off a bacterial infection, having an allergic reaction, launching an immune response, or feeling the effects of a parasite.
Whatever the cause, we tailor the approach to you and as you improve, we adjust treatment accordingly.
Read about Dr. Lum's Functional Medicine Approach or speak with him directly through a Free 15 Minute Consultation
Is it important to have a primary care physician while working with Dr. Lum?
Yes, we recommend that you have a primary care physician while working with Dr. Lum, as he does not handle medical or mental health emergencies.
Dr. Lum is a Doctor of Chiropractic (DC) and a certified practitioner of Functional Medicine (IFMCP) from the Institute for Functional Medicine. His services are not meant to replace those of a family practitioner but to be used in conjunction with them.
Read more about Dr. Lum About
Why doesn’t my family practice/primary care doctor practice functional medicine?
In general, primary care doctors do not specialize in identifying the causes of chronic conditions and do not have longer than a few minutes each appointment to help their patients.
Our initial appointment is an hour-long and includes a comprehensive patient evaluation, family history, advanced testing recommendations, a review of previous testing, and a treatment plan just for you.
Dr. Lum regularly works with family practice doctors and specialists to coordinate and optimize a patient's treatment.
Feel free to schedule a Free 15 Minute Consultation to speak with Dr. Lum directly.
Is Your Online Scheduling And Payment Service (PocketSuite) Secure?
PocketSuite runs in a secure data center with all communication over an encrypted data connection similar to that used by banks.
They are PCI compliant (certified by Visa, Mastercard, American Express, and Discover), they do not store passwords and we do not store credit card information or bank account information.
PocketSuite is also HIPAA compliant
Is the information I send to you via text or message on the PocketSuite app secure?
Yes. Incoming and outgoing message data in PocketSuite is kept completely confidential and not exchanged, sold or viewed by any 3rd party.
When you text Dr. Lum (913-728-5291) this communication is done via this secure app.