FREQUENTLY ASKED QUESTIONS
ARE YOU ACCEPTING NEW PATIENTS?
Yes, we are currently accepting new patients!
HOW MUCH DO YOUR APPOINTMENTS COST?
New patient consultations are $400, and follow-up consultations are $200.
Testing is not included and will be ordered separately if needed (you may also choose not to order testing).
We do not require you to sign up for a plan, buy a minimum amount of appointments, or become a 'member.'
HOW MUCH DOES TESTING COST?
The cost of testing will vary depending on your needs as we offer a wide variety of specialty testing. We also do not recommend testing for every patient.
You may also choose not to order testing and proceed with the consultations only.
DO YOU OFFER REMOTE APPOINTMENTS?
Yes! Our consultation practice is 100% online. We have patients throughout the United States and around the world.
We can arrange video conferencing or a phone call for any of your appointments. We can also set up appointments outside of our normal hours to accommodate different time zones.
We can usually arrange for blood, stool, hair, or urine test kits to be sent to your home.
DO YOU ACCEPT INSURANCE?
We do not accept insurance at this time. However, we can give you the necessary information so that you can submit an insurance claim to your health insurance company.
I AM OUTSIDE OF THE UNITED STATES AND AM HAVING TROUBLE BOOKING AN APPOINTMENT
After you click the blue 'book online' button at the top right corner of this website, follow the prompts until you see the screen below.
Click 'Sign in with email' and proceed with booking your Free 15 Minute Consultation, New Patient Appointment or Follow Up Appointment.
IS A FUNCTIONAL MEDICINE APPOINTMENT RIGHT FOR ME?
Functional medicine fills the gap that is sometimes left between conventional medicine and the patient.
Our functional medicine appointment is an hour long so we have time to discuss your health situation. During this first appointment, Dr. Lum can review your previous testing.
The goal of functional medicine is to quickly identify and remove contributing factors to your ill health. At each appointment, your treatment plan will be reassessed and adjusted if necessary. In between appointments, Dr. Lum will be available via email if you have any questions.
Dr. Lum employs advanced diagnostic testing not available at many hospitals and clinics. Usually, a condition 'without known cause' is just a condition that has not yet been fully investigated.
I HAVE BEEN TOLD ALL MY TESTS ARE NORMAL, HOW ARE YOUR TESTS DIFFERENT?
Usually, tests ordered at a hospital seek to identify your set of symptoms as a medical diagnosis or to assess the basic function of your internal organs.
These common medical tests, while important, often miss most chronic infections, heavy metal toxicity, nutrient deficiencies, tissue inflammation, hormonal imbalances, immune disturbances, and other vitally important imbalances.
We use your hour-long new patient evaluation as a starting point. We then order specific testing to investigate how your body is functioning and what impediments there may be to your healing.
IS FUNCTIONAL MEDICINE JUST USING SUPPLEMENTS INSTEAD OF PHARMACEUTICALS TO TREAT MY CONDITION?
Functional medicine, when done properly, is not a band-aid solution. Simple supplementation on its own is very rarely an adequate approach to complex conditions.
Just as taking a symptom-suppressing pill does not fix the underlying cause of symptoms - replacing that pharmaceutical pill with a supplement is still inadequate.
If your symptom is joint pain, rather than reaching for a steroid, we see if your body is fighting off a bacterial infection, having an allergic reaction, launching an immune response, or reacting to a parasite.
Whatever the cause, we tailor the approach to you, and as you improve, we adjust treatment accordingly.
IS IT IMPORTANT TO HAVE A PRIMARY CARE PHYSICIAN WHILE WORKING WITH DR. LUM?
Yes, we recommend that you have a primary care physician while working with Dr. Lum, as he does not handle medical or mental health emergencies.
Dr. Lum is a Doctor of Chiropractic (DC) and a certified practitioner of Functional Medicine (IFMCP) from the Institute for Functional Medicine. His services are not meant to replace those of a family practitioner but to be used in conjunction with them.
IS YOUR ONLINE SCHEDULING AND PAYMENT SERVICE (POCKETSUITE) SECURE?
PocketSuite runs in a secure data center with all communication over an encrypted data connection similar to that used by banks.
They are PCI compliant (certified by Visa, Mastercard, American Express, and Discover), they do not store passwords and we do not store credit card information or bank account information.
PocketSuite is also HIPAA compliant.
IS THE INFORMATION I SEND TO DR. LUM VIA TEXT OR MESSAGE ON THE POCKETSUITE APP SECURE?
Yes. Incoming and outgoing message data in PocketSuite is kept completely confidential and not exchanged, sold, or viewed by any third party.
When you text Dr. Lum (913-728-5291), this communication is done via this secure app.